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Managed Services With Observability

Supercharge Managed Services
With Observability

Digital transformation has created an inseparable coupling of business and technology in enterprises. Systems and workloads have grown manifold. With a diverse mix of computing resources and environments, technology landscapes have grown very complex. Upskilling of inhouse talent to cope up with minutiae of evolving tech stacks and trends leaves no time for innovation. At the same time, there’s zero tolerance for outage from business and regulators.

CIOs need to ensure that IT systems are available, responsive and performant at all times without spending on prohibitively costly fault tolerant hardware. Traditional managed services solutions are no longer adequate since they are reactive, throw off too many alerts, and have inconclusive Root Cause Analyses.

Concurrently, IT leaders need to free up their teams to focus on strategic initiatives. This requires collaboration with a cutting-edge observability platform and an expert service provider to take your managed services to the next level cost effectively.

Enter Observability Solutions from Unique Solutions. With an offering that comprises a cutting-edge observability platform from HPE and several unique advantages from Unique Solutions, we supercharge manage services without breaking the bank.

The building blocks of this offering comprise:
  • World class platform from HPE – ServiceNow and OpsRamp
  • Value adds from Unique Solutions
The platform includes end-to-end discovery through resolution such as:
  • Discovery
  • Monitoring
  • AIOps: Correlation, auto remediation
  • Event and incident management
  • Unified SaaS platform supporting multi-tenancy, role-based access, and business service level dashboards.

The unique value adds from Unique Solutions include:

Why Unique Solutions?
  • Wide ranging partnerships with leading OEMs
  • Platinum partnership with HPE
  • Deep expertise in cutting-edge technologies
  • Extensive incident resolution experience
  • Staff continuity
  • Unique partnership approach
EFFICIENCY
EXPERIENCE

The benefits of this offering are:

  • 95% Noise Reduction Noise Reduction, Root Cause Identification, Correlation.
  • 70% Expansion Visibility from OpsRamp helped customer to reduce the spend.
  • 150 MIs Avoided Proactive monitoring helped avoid.
  • Quick Value Realization Complete Projects in weeks to bring value realization and outcomes.
  • 30% MTTR Reduction Increased automation, reduced noise reduced mean time to detect.
  • 100% Reference GS1, Partners and Enterprise customers are referenceable.
  • 25% Ticket Reduction AIOps Effectiveness has helped with initial reduction of Incidents.
  • Quick Deployment All deployment completed with Zero escalations.
Reach out to Unique Solutions today if you want to Supercharge Your Managed Services With Observability of your IT landscape.

SuSE Services

SuSE Services

Open Source is in the DNA of SuSE. Open means more than shared source code. It's a philosophy and approach that defines how the company develops software, works with customers and engages with communities. In short, SuSE is the OPEN open source company.
We offer the following SuSE solutions
  • SuSE Linux Enterprise Server
  • SuSE Linux High Availability Clustering to power nonstop, real time, all the time computing
  • SuSE Linux Enterprise Server for SAP HANA and SAP Applications
  • SuSE Manager and SUSE Live Patching
  • Migration from proprietary Unix variants like AIX and Solaris to SuSE Linux, to lower cost of operations, maintenance and licenses in addition to the gain the ability to deploy x86-based hardware
  • Migration from proprietary application servers like WebSphere and WebLogic
  • Tools to allow deploying to cloud environments or SUSE OpenStack Cloud
  • SuSE Enterprise Storage
  • Container solutions to accelerate digital transformation, including choices of deployment platforms (compute, storage, networking) based on your container workload type – Docker and Kubernetes
  • Geo High Availability – Clustering across multiple geographical locations for multi location enterprises
  • Tools and libraries related to High Performance Computing (HPC)
Our SuSE services include:
  • Consulting to determine the business case
  • Design
  • Execution plans
  • Evaluation of architecture
  • Deployment
  • Configuration
  • Ongoing support including “Zero Downtime” live patching to apply patches to Linux kernel without rebooting the system, thus improving business continuity and saving costs by reducing downtimes and increasing service availability

Warranty Extension & Conversion

Keep Your Assets “In The Circle”
For As Long As Possible.

Digital transformation tends to leave a lot of old infrastructure in its wake.

Back in the day, enterprises had no choice but to consign their old desktops, laptops, smartphones, tablets and servers to the landfill.

That’s no longer the case.

Unique Solutions Warranty Extension and Conversion helps enterprises extend the useful life of their infrastructure, thereby enabling them to fulfil their sustainability goals.

By extending the warranty of your old infrastructure assets, we keep them “in the circle” for as long as possible.

Your old servers can be re-deployed to sandbox and development environments, which have limited performance requirements.

Our Warranty Extension and Conversion service equally well supports your current infrastructure. After their manufacturer warranty – typically 1 or 3 years – expires, we extend their useful life and keep them performing at near-peak efficiency for many more years.

Activities under Warranty Extension and Conversion include the following:
  • Break fix maintenance
  • Application of patches and fixes
  • Repair and replacement of defective parts
  • Preventive maintenance
  • Firmware updation
We provide extended warranty onsite, remotely or via a hybrid model that splits support and maintenance activities between onsite and remote locations.

HPE Complete Care

Extraordinary Care For Your
Critical Infrastructure.

As an enterprise embarking upon digital transformation, you have purchased high performance and robust infrastructure, got it installed, tested and operationalized.

Congratulations!

But you know that the real digital transformation journey has just begun.

Successful digital transformation requires your infrastructure to be performant and available 24*7*365.

Unique Solutions offers HPE DATA CENTER CARE (HPE DCC) to help you in that pursuit.

HPE DCC includes a bundle of services that modernise and simplify IT operations for the data centre of the future. HPE DCC will help deliver a unified infrastructure governance experience regardless of the varying terms and conditions and SLAs of the multiple infra vendors dotting your IT landscape.

As a long-time leader in personalised support services, HPE Datacentre Care offers relationship-based support, including an assigned account support team for HPE and other technologies. When you have specific IT and business needs, advantage options for HPE Datacentre Care give you expert analysis, assistance migrating from the edge to the cloud, and specialists to assess and tune your IT – mitigating risk, managing security and staying at peak performance.

HPE DCC offers the following advantages over the standard support package offered by Unique Solutions the leading HPE Partner:
  • Bypass Level 1 and access Level 2 support directly
  • Dedicated account support team to provide single point of contact for all support and maintenance issues
  • Site visit by account support manager at agreed frequency
  • Proactively identify and recommend steps to prevent potential performance bottlenecks
  • Maintain system hygiene viz. proactive guidance regarding and timely application of firmware, updates and patches
  • Log analysis and predictive maintenance
  • Service delivery personalized to your company’s operating style.

With HPE DCC, Unique Solutions helps you focus on your business, not the day to day mundane tasks, by leaning on one partner for expert help when you need it.

Rise with SAP. Differentiate with Unique

Digital Transformation as a Service

Digital transformation is more than just a migration to the cloud. Companies that merely lift and shift their ERP to the cloud are setting themselves up for Brute Force Digitalization and a hasty retreat to the old world of manual processes.

True digital transformation combines the state-of-the-art in forms, scripts, data stores, social, mobility, analytics and AI technologies with best practices in UI, UX and CX to deliver highly modern solutions that transform you into an intelligent enterprise while simultaneously elevating your revenue, profit and customer experience to the next level.

“RISE with SAP. DIFFERENTIATE with Unique” provides a unique roadmap for companies to acquire new competitive advantages and preserve their existing differentiators while they embark on their digital transformation journey.

SAP Solutions (Domains):
  • Analytics
  • Application Development and Integration
  • Database and Data Management
  • ERP and SAP S/4HANA
  • Human Resources
  • Procurement
Competencies and Specializations (SAP Products)

    Enterprise Resource Planning

  • SAP S/4HANA Cloud, public edition
  • SAP S/4HANA Cloud, private edition

    Business Technology Platform

  • Analytics and Planning
  • Application Development and Integration
  • Database and Data Management

    Procurement

  • SAP Ariba (Sourcing)

    Customer Relationship Management

  • SAP C/4C

    Spend Management

  • SAP Concur

    Warehouse Management

  • SAP Extended Warehouse Management

    Business Intelligence

  • SAP Business Objects

    Human Capital Management

  • SAP Success Factors
Offerings (Services)
  • Sales of SAP S/4HANA Cloud ERP
  • Advisory and Consulting
  • Assessments and Roadmap Development
  • End to End Implementation
  • S/4HANA Migration and Upgrade
  • Technical and Functional Upgrade
  • SAP BASIS
  • Factory Model ABAP & Fiori
  • Extensions, Automations, and Add On solutions
    with Business Technology Platform
  • Quality Assurance
  • Application Managed Services
  • Infrastructure Managed Services
Focus Industries
  • Automotive
  • Automotive Components
  • Chemicals
  • Industrial Machinery & Components
  • Movie Exhibition
  • Movie Post Processing
  • Pharmaceuticals
  • Professional Services
  • Retail
Partner Category / Services
  • SELLS SAP Solutions, and offers cloud hosting
  • DELIVERS Project Services viz. consulting, implementation, and support
  • EXTENDS and integrates SAP solutions
Supported Languages
  • English
Locations
  • Pan India
Why Unique Solutions
  • SAP consulting and implementation background of founder
  • Partner network with 100+ SAP customers
  • Highest installed base of SAP HANA infrastructure in India / Western India
  • Expertise and experience in providing infra managed services and BASIS support for SAP sites

SAP HANA Landscape Carepack

SAP HANA installations are beset with the twin challenge of dealing with a new tech stack and a different vendor cohort amidst acute pressures to keep their systems always on. Their CIOs need a single vendor who can provide reliable and cost-effective support for their end-to-end SAP HANA landscape so that it’s geared up for the new digitally transformed world on 24/7/365 basis. Their search ends here.

Our "SAP HANA LANDSCAPE CAREPACK"" provides a one-stop solution for keeping your SAP HANA business ready. Encompassing breakfix support and ongoing maintenance, it minimizes downtime and maximizes performance of your SAP HANA installation.

Activities

  • SuSE / RedHat Linux OS installation, restoration and ongoing configuration, finetuning etc.
  • Configuration of high availability in SuSE Enterprise Server, RedHat, VMware, and Microsoft Hyper-V
  • Backup / Restore design, verification, restore testing
  • Architecting of DR / BCP landscape, full cycle of DR Drill
  • Internal audit of SAP license usage; preparation for SAP license audits

Benefits

  • Single point of contact for maximizing availability of your SAP HANA landscape
  • Optimal hygiene to get immediate attention from hardware and software suppliers
  • Better housekeeping to minimize unplanned outages
  • Greater confidence to face SAP Audits
  • Peace of mind with well-tested Backup / Restore procedures and robust DR / BCP drills.

Why Unique Solutions?

  • Comprehensive expertise on server, operating system, hypervisor, storage, 10G networking, clustering / high availability, backup, DR, SAP BASIS
  • Partnerships with Aruba, Cisco, CommVault, HPE, Microsoft, Nutanix, RedHat, SuSE, Veeam, Veritas, VMware
  • Unique partnership approach. We will solve your problems without trying to stonewall you at every turn
  • Unparalleled installed base. 75 SAP customers. 25 on SAP S/4 HANA



Unique Solutions – Your IDEAL PARTNER for end-to-end support for your SAP HANA landscape.

Get One Throat To Choke for keeping your SAP S/4 HANA always on. Contact us today!

Technology Partners

SAP Basis

SAP Basis Support

Best run companies know that prolonged ignorance of warnings provided by SAP EarlyWatch Alerts will lead to system instabilities and performance degradation. Something they know they can’t afford in this digital age when systems must be available on demand 24*7*365. That said, even the best of companies may not have the bandwidth to take corrective action against all the warnings.

Enter Unique Solutions.

We combine best-in-class expertise and strong customer orientation to provide all-round BASIS support that helps you get more from your SAP landscape. By proactively monitoring all facets of your SAP landscape, we find and recommend ways to elevate the class of your SAP performance within the existing class of your infrastructure.

Geared up to maintaining high availability of your mission-critical SAP landscapes, our SAP BASIS services are rendered through a combination of onsite and remote resources.

Our SAP BASIS support includes the following calendarized and need-based services:
  • SAP BASIS Root Cause Report that identifies the root causes underlying the symptoms highlighted in SAP EarlyWatch Alert reports and recommends corrective action wherever required
  • Landscape upkeep through timely application of patches and hot packs
  • System refresh
  • Performance tuning and load balancing
  • Regular SAP housekeeping
  • Table space and database management
  • Database system security
  • SAP audit system management
  • Client maintenance including creating, refreshing and deleting clients
  • Disaster recovery planning and execution including “DR Drills”
  • Establishing SAP Solution Manager as the unified management console for large SAP landscapes

Focused on minimizing the downtime of your SAP landscape at the most optimum level of Total Cost of Ownership (TCO), our SAP BASIS services are fully governed by structured ITIL processes and stringent Service Level Agreements (SLAs).

We have executed similar engagements for many companies over the years. Some of our customers include :

Case Study

Explosives Manufacturer

  • Landscape : S4 HANA, B4 HANA, BO, DMS, PO, Solution Manager
  • Scope : SAP Basis & SUSE OS Support

Largest Fertilisers and Petrochemicals

  • SAP Landscape : SAP ECC, SAP BW, SAP EP, SAP BO , Solution Manager
  • Database : Oracle

Agricultural Chemicals Manufacturing

  • SAP Landscape : S4 HANA, Fiori, DMS, EP
  • Scope : SAP HANA DR Implementation

Resource Augmentation

You’ll Never Walk Alone

Your blog post has gone viral. Your tweet has been quoted by a top twitterati. Your Instagram post has been shared by an influencer. Demand perks up in the holiday season.

Boom! Traffic to your website doubles. Your ERP is deluged by a surge in unexpected orders.

This is both an opportunity and threat.

If you deliver, your reputation, not to mention revenues, soars.

If not, things could go downhill in a hurry.

To deliver, you need extra resources. At the same time, when profits are under pressure, you don’t have the luxury of hiring extra staff in advance and waiting for volumes to double.

Good news is, you don’t need to.

Just as virtualization technologies help you to optimize your server, storage, networking and other infrastructure building blocks, Elastic Sourcing™ from Unique Solutions helps you to optimize your staffing requirements.

With this innovative and flexible resource augmentation model, we help you ramp up your Network Operations Center and Security Operations Center capacity with resources supplied just-in-time.

Our resource skill sets span the following technologies:
  • Server: HPE, Nutanix, and other x86 and UNIX servers
  • Operating System & Hypervisors: SuSE Linux, Red Hat Enterprise Linux, UNIX, Windows and VMware,HyperV, Nutanix, SuSE KVM
  • Security: Palo Alto, Fortinet, Sophos and other Security Solutions
  • Networking: Aruba, Cisco, Extreme Networks and other networking solutions
  • SAP: SAP Functional and Technical Skills

Our resources will work on a dedicated basis under your management, either onsite at your premises or offshore at our premises. They will observe your business hours and work in accordance with your processes, tools and work culture.

In short, our resources will be an extension of your inhouse infrastructure teams.

Benefits
  • Agile staffing to capitalize on peak demands
  • On demand ramp up and ramp down
  • Flexible engagement models